Erika M.

I had a terrible interaction with an extremely greedy property manager using airbnb to get occasional guests but mostly long term tenants. They refused to waive the almost $200 cancellation fee when I tried to cancel my two day stay, more than 3 weeks ahead of time, due to jury duty. Messages deteriorated into threats and name calling.And I repeatedly told them to stop messaging me.
I canceled despite the fee and filed a resolution request. The next day Darren at airbnb told me he read the messages and wanted to hear what happened. He listened intently, and then told me he was so sorry that this had happened.He explained how Airbnb appreciated kind vibrant people like me and my family. He said people like the host I dealt with were the exception and that he'd handle them. He added that Airbnb valued us as guests and hosts. He also refunded me for the entire stay and offered a $100 voucher for my next trip.
After the very kind and comforting conversation, I received a personal sincere email just as nice. The whole experience made it clear that Airbnb does their best to make sure guests and hosts are good people and treat each other right.