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Erika K.

Contributor Level

Total Points
95

1 Review by Erika

  • Gilt

9/14/16

I ordered a YSL bag that was described as calf leather. The bag came and had a suede appearance and the authenticity card stated that it was coated velour. I have called about 10 times over the past week only to get the runaround by rude and unhelpful customer service representatives. This morning, Paul stated that there was nowhere in the description that guaranteed that it would be genuine leather. I told him that the description of the bag was calf leather and that was a guarantee in it of itself. Even though the bag was final sale their return policy states that an item that is incorrect is subject to a full refund, however, they do not honor this. There is no one to speak with. They said there is an operations manager, but that I cannot speak with them. I also asked if I could talk to corporate and they said good luck you will speak to a receptionist who will only route you back to us, a customer service group in Ireland. They went so far as to suggest that I dispute the claim with my bank. Is this any way to run a business? They misrepresented the item that I was buying and now do not want to take responsibility. I will never buy from them again and caution anyone who thinks of doing so.

Erika Has Earned 15 Votes

Erika K.'s review of Gilt earned 15 Very Helpful votes

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