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I would not be using this site ever again and I will make sure I pass on the word of the horrible experience I have encountered. I Purchased a plane ticket for my husband on 10/9/2016 for a flight to Leon Guanajuato Mexico and I saw the date was correct but at the time my husband shows up to the airport they informed him that the date was wrong and made him pay an extra $200.00 and another $160.00 dollars. This is not our fault that the site had a glitch in thair system, or this a way that you all get extra cash out of the expense of your customers. I also purchased the travel protection plan and that was no help because they couldn't help me. I'm so upset I paid for the flight and then some more this is a very low customer service site.
Erika A.'s review of CheapOair earned 7 Very Helpful votes
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Erika, very sorry to hear of the inconvenience your husband went through. We have looked over the reservation, and see that the dates in the initial search for travel was for June 2017 and not for October. We did send out the email confirmation and when we checked it, it appears the email was never opened on your end, but it did contain travel dates for June. We regret that this was not opened immediately because you do have upto 24 hours from the purchase date to notify us of any discrepancies, and receive a refund, or make the applicable changes. The additional cost that was paid, was the airline change fee, and the actual fare difference for travel in October. So they did accept his old ticket, and applied that towards the new travel dates. We again, regret the inconvenience, and will be in contact to discuss further.