Eric W.

Design Hill is a good way to get a cheap logo or graphic design that your company needs especially if you are a start up company and investing thousands into branding isn't in the budget yet. Now from our experience, it is really hard to get a quality logo using this platform since about 85% of the work submitted look repetitive and similar as well as not matching our description and visual briefs. This made us worried that the logos might not be original and they might exist somewhere else for other companies. But we did get about 15% of logos that seemed authentic and were fitting to our description. Therefore, using this platform is really what you make of it. Research the logos being submitted to insure that they are authentic, communicate with the designer to make sure that they fulfil your design brief needs and so on. Other than for this fact, we did actually enjoy using the platform due to the price range and the ability to have multiple submissions to review against.

Now this is what we really didn't like about using this site: the customer service. The first time we needed to reach out to them was due to making an upgrade on our contest using the $60 upgrade for top designers. When this update was made, it was not reflected on our contest after payment was withdrawn from our account. We reached out to the live support and ended up speaking with "Lucy". She was not warm, and did not exhibit any customer service skills. She was unconcerned and nonchalant. She was very defensive and made us feel like we were wrong for reaching out until we had no choice but to send screenshots to prove that payment was withdrawn. Once screenshots were sent, she said the system is just slow. The second time we reached out to design hill was when we decided to upgrade our contest prize by over $350. This decision was made due to the quality level of the logos we were receiving. Once this upgrade was made, we immediately noticed two transitions on our PayPal account and on our bank statement/online banking and in addition to this the contest money was not upgraded. After contacting design hill to alert them that there have been two transactions on our account instead of only one without our contest being upgraded, they started to say that is incorrect. We again sent screenshots. Then they proceeded to say that the second transaction is wrong, and that it will not process all the way. They also said within 24 hours that our contest prize will increase to the new amount. None of these things happened. After 2 days, Both transitions were fully debited from our account and the contest prize was still not updated. After reaching out to the team again, we were told that our contest prize would be increasing soon and that the second transaction has not been received. This has been a true headache. Now we are reaching out to our bank to block this second transaction. We contacted the team again and we have been told that the contest prize will be updated "asap" but it has yet to be updated. Since the first transaction still is not reflected on our contest, we will most likely have to block that also and go through contacting the bank again.

This has been a nightmare. If we knew that using this site was going to be like this, we would have opted for paying more and getting better quality and customer service. At least if the system or technology is faulty (as this site clearly is) the customer service reps should be warm, understanding, and empathetic instead of defensive and seeming unconcerned/nonchalant. We have over 7 separate projects we needed complete outside of logos. We will be looking for designers elsewhere.