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1 Review by Eric

RepairsUniverse

RepairsUniverse

11/8/18

I ordered a part from them and paid for over night shipping. I did not receive it the next day. They stated I made my order too late (past 5pm, I made it at 5:30). So, they refunded my order. I re-ordered the same part the next day, hours before 5pm, paid for overnight shipping AND an extra fee to have it delivered by noon and my package still did not arrive. I've paid them $51 extra for mover night shipping on two packages and haven't received any of them. The funny part is, I re-ordered the same part and it is now apparently on back order, even though I re-ordered the same part the next day. Now I have lost a customer and money because of this company's ineptitude at honoring their overnight shipping policy. They said they sent me an email stating that it was back ordered. I acquired my email from front to back acourednd the only email I got from them was an order confirmation. They didn't attempt to help athe all, they just offered to refund my money for a second time. So, now I am down two parts($310), shipping fees, one customer (who was going to pay 230 for a phone fix) and money. So, a customer, the potential for a return customer and over $500 that could be in my account right niw, but isn't because of this company. DO NOT BUY FROM THEM

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