I can only relate my experience with this site. I ordered a Garnmin Nuvi 1490T. I thought the product information on the site, for the range of Satnavs supplied, was comprehesive and easily understood. The price was the best I was able to find on the internet but I have had no verbal contact with the company. Communication following acceptance of my order was very swift and I got regular updates of the order progress. The item was supposed to be next working day delivery before 1500hrs and it was delivered 20 mins late - not the fault of Satnaveasy. The product and traffic aerial seem to work fine and althouogh I haven't had a chance to thoroughly test the Satnav, at the moment, I am a very satisfied customer