Eric S.

I placed an order for essential oils. The order confirmation and delivery date emails followed quickly as expected. The delivery of my order did not happen.
Emailing customer service, I was informed that the delivery service was in error. That information did not help. I was advised to wait, which I did.
After 18 days I emailed customer service again. The response was basically, "We have not resolved the claim with the delivery service."
This was still not my problem, and I still hadn't received the goods I paid for. I politely requested a refund.
The following week I also politely requested a refund. Another week later I requested a refund.
Two months, no delivery, no refund and a rather unprofessional handling of the matter.
I did ultimately receive a refund. I think this issue was handled very poorly. I guarantee this company lost a good customer and a positive review.

I found Ereplacementparts in a web search when my saw died. The website was very easy to navigate and within minutes I placed an order for the replacement bearing.
The bearing arrived within a few days and I was back in business.
Easy process, smooth transaction. Will certainly call on this company in the future as needed.