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Order a $9 part & got charged $60 dollars for it... talk about a joke. I genuinely am extremely disappointed because this was supposed to be the cheapest option. I would have ordered it somewhere else if I knew the price was actually subject to a 6x increase.
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Eric,
We are terribly sorry to know about your frustrating experience with our company.
We understand your frustration but the shipping cost varies on the destination as well as the taxes. After adding the parts to the cart you put the shipping address. The system not just calculates the shipping cost and tax, it also checks the nearest location all the parts are available at (the closest so that warehouse to get the lowest shipping price, the availability of several items at one location to have the shipment combined for free). When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden.
Only if the grand total works you can proceed with order and be redirected to the page where the payment information is required. Taking into account all the diversity of products, warehouses and final shipment locations across the whole US and world this is the most accurate way for us to provide the best competitive prices (of course, if you find the same part for less we match the prices for you).
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.