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Eric P.

Contributor Level

Total Points
81

1 Review by Eric

  • YellowPages.ca

1/17/19

Absolutely horrible they took my money and they won't return our calls or emails. My experience is garbage.
I can't even change my profile pics or videos without contacting an account manager, emailing them the pics or videos for them to manually edit it. How is this even a thing? Really?
I can't change my own profile pics or videos, I can't update my profile.
I had a different account managers without any notice, I was sending e-mail one after another without any response within 3 months of starting my service.
I called two time with up to 30 minutes waiting time, the only help I got is I have to respect the contract. I told them they don't even respect their own article by not delivering help. The customer service argue that they did their job that's it and I have to pay. I got to talk to the third one with promises of calling back to help me but never happened. This type of thing is unreliable and frustrating.
They only notify you when you owe them money. I feel trapped.
DO NOT GET THIS SERVICE FROM YELLOW PAGES.
Here is an article detailing the issues faced when dealing with this company, I got this from another unsatisfied client:
https://biv.com/article/2019/01/canadian-businesses-blast-yellow-pages-ad-practices

Tip for consumers:
Just used Google ad Word, easy to use and you have full control of the budget for advertising without a contract.

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YellowPages F. – YellowPages.ca Rep

Hi Eric, thank you for taking the time to write this detailed review. We are truly sorry you feel we have not delivered on our promises. We take pride in helping Canadian small and medium businesses to grow, that's why we take your comments very seriously. We would love to have the opportunity to speak with you directly about how we can improve your experience with us and disuss your contract terms and condition. We invite you to reach out to us at 1-844-875-4290. Thank you again.

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