I haven't had to many problems with overstock once they couldn't tell me what happened to my watch but did send a better more expensive one recently I just sent a defective watch back it's been 5 days since they received it and no credit applied to my store card I think they're slow there probably playing with watch to see it was a arikbos 67.00 watch the other 5 items are ok but they were small items I did buy 5 yrs ago a 4 inch mattress topper it's still in good shape so. If they drag there feet dispute the charge or if they try to screw me I tell them what to do with there store card.