This review is on my second experience with SysTools however, the first was the same result; products don't do what they state and the refund policy verbiage is useless - in both experiences SysTools refused to issue RMA and refund.
In this instance it was the VMDK recovery tool... it couldn't locate and repair corrupted files or what was thought to be corrupt since VMplayer wouldn't mount the file. In my search for alternatives the compression utility 7-Zip came to my attention and not only mounted the VMDK, found the files SysTools couldn't and solved the problem.
In my first purchase (MySQL tool) no refund from SysTools situation, PayPal issued a refund; this time a report to AMEX will be the path taken. I'll make a concerted effort to get the word out to the masses that this company should be avoided. Two for two failures... not a good track record.
STAY AWAY FROM SYSTOOLS