Eric M.’s Reviews of The Keyless Locks Store & more

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4/29/19

I called to tell KeylessLockStore that I did not receive all of my order. The packaging was damaged and obvious that the screw kit fell out of the pack. I was told KeylessLockStore has a video showing they packed the goods and that if I wanted them again, I needed to buy them again. I cannot file a claim with USPS, only the shipper, so I am out. The missing item makes the items that came useless as well.

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Sandra W. – The Keyless Locks Store Rep Over a year old

Hi Eric M.

We are so sorry to hear you had a problem. We checked our records and it looks like the person you talked to did not realize that your package was damaged when it arrived. In that case, we can file a claim and send you another one. Would you please give us a call at your convenience so we can work out the details?

Again, our apologies for the misunderstanding.

Rebecca
Sales/Customer Service
www.KeylessEntryLocks.com
1-888-202-4538 Toll-Free
Mon-Fri 9 am to 4 pm CT (closed holidays)