I've been in business for years, and am starting a new company. I've been using their monthly service for Legal & Accounting advise for years. When using these services, the service providers don't really offer much advise as they are more interested in getting off the clock. BUT... I decided to us them to form an LLC and prior to making that decision, asked many questions about the process and what level of service could be expected. Since I had already gotten the name registered, I also informed them about that so it would not slow down the overall process. Well, basically, nobody listened, the process was slowed down and very little IF ANY personal service is provided at ALL. Complete waste of money for their services. The people at the state were so very helpful and the state website practically spoon fed the process, but I chose to spend a few hundred with LegalZoom and realized they don't understand ALL of the details and are basically robots reading the same information they send you. I even found a conflict with their information after calling the state. Worthless.
Hi Eric, we're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. We will review your account & contact you to determine how we can make this a better experience. Please also feel free to also contact a manager directly via help@legalzoom.com.