Eric J.

I will never shop at Home Depot ever again. I saw the reviews of all the home depot stores on yelp and they are all mediocre. I purchased LifeProof flooring from the Home Depot for my entire down stairs flooring project and had them install it. Later reading reviews of this flooring I realized that was a mistake. Not only is the flooring "... The problem with this is the fact that they're not super durable..." and "... There are a lot of complaints about it scratching too easily, or not being as durable as advertised..." (https://www.architypes.net/flooring/vinyl/lifeproof/) but After a few days we noted scratches and called to file a claim. If you read the cleaning and maintenance section of the above website it also says not to use rubber backed floor mats because it can chemically react and cause dark patches... OK so you cant use rubber backed and you cant use non rubber backed because they slip... what do you use? We have found others with this EXACT same issue "Scratches beneath our dining chairs showed up within a month. We haven't put sliders or pads on the chairs yet, but it scratched too quickly, in our view." 2 Stars Mizzou 92" (https://www.homeflooringpros.com/blog-guides/lifeproof-vinyl-flooring#clean) For reasons I will never understand, I withdrew the claim (I should have followed through). I later re-instituted the claim when my wife pointed out A LOT MORE scratches that are a bit harder to see but there. I have scratches under my dining room set at the chair where I eat from normal usage just like Mizzou 92 above. In the many efforts to determine if the flooring was a manufacturing defect or not; they sent an inspector from a team "they use all the time". This inspector asked many questions, among them was a question of whether I used furniture felt pads to move the furniture and I said YES and showed him where I had not even removed them yet. Additionally I have receipt proof that I three bags of flooring movement pads (felt and rubber I assume). Yet on his report he stated "No felt pads used". In his pictures there was a picture that showed a pad was used. I also had one of the people involved in my claim that told me that there could be small debris under the plastic/teflon feet of the furniture that caused the scratches; yet the only way that debris got there in those locations is if the installers did not clean very well. Also the installers occasionally dragged tools across the flooring.

After working with not only the store level as well as the corporate level no one was even willing to succeed that the product was the problem EVEN though I found plenty of evidence that it was. We cannot even move around without fear of scratching this garbage flooring.

Do yourself a favor and DO NOT GET LifeProof flooring from Home Depot (made by Halstead New England Industries) of which I have read reviews of the Allure flooring they make as well and those are NOT good.

Just do your research before buying ANY flooring from Home Depot. Not only is the flooring "not super durable" because the layer is THIN; but also Home Depot will not back you because they are in the pockets of Halstead New England Industries and will side with them before siding with their customers.

What interesting is that at the same time I had them contracted to do my floors, I was paying them to also replace my front door. That is also a disaster. Three doors later I still do not have a door that is defect free. The bottom line they will not honor the claim IMO mainly because they have a vested interest in both the company that made it and the company the inspector came from.