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eric f.

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Experience: Home & Garden, Reference

Member since October 2020

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1 Review by eric

From my experience, this auto repair shop demonstrated little concern for my opinion of how I was recently treated. I took my car in for a repair today (9/9/20) and was refused service because I had a previous issue with a repair for which they issued a credit I never requested. I believe they felt I was going to ask for a credit for the repair today. I never stated or gave any impression that was my intent. I was more than willing to pay whatever cost would be involved with fixing my car. When I asked Guilford Suanders (front counter employee) to explain further why he would not service my car, he refused to answer. Although it was obvious I was very disappointed, I was respectful and calm at all times. With that being said, I believe Guilford stepped away to call the police a little later. I suspect he did this because I am African-American. Had I been white, I doubt he would have felt threatened and responded in such a manner. I have no desire to ever return to his shop. I did, however, believe the owner (Steve Braxton) would want to know how a customer was poorly treated, so I called him afterwards. I thought he would listen with an open mind and display some empathy. I was wrong. Instead, he used the trope of "... I know race was not involved because Guilford has relationships with black people...". As a black man himself, I was very disappointed to hear this from Mr. Braxton. He made it very apparent he believed nothing I said was true. I have been completely honest with everything I have written."

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