So many scammers in the online rug business. Don't ever buy a rug without inspecting it in person. The descriptions on RugStudio website are highly deceptive. I purchased a polypropylene rug named something else to sound like natural fibers. The pile height was half what the site claimed and the color was badly off from the pictures. I contacted RugStudio for a return and they would ONLY issue a store credit, which is not what their Site claims for returns. Play it safe and stick with Amazon with the A-Z buyer protection program. 2 months later and I'm still fighting with RugStudio trying to get a refund for the rug I returned.
Hi Eric, I am sorry to hear you received something not to your satisfaction. Anytime we have a discrepancy on our site, we will gladly issue a prepaid call tag to pick it up. We do request that you notify us within 10 days, but you are always welcome to return anything non custom to us for any reason, we just ask you request that return authorization within our 30 day return window. Also, please feel free to call us anytime you have a question about the materials used in any of the products we sell. There are a lot of new materials on the market, but we try our best to be as accurate as possible when describing the fibers used. Thank you