8 days after switching over to a new phone carrier called T-Mobile my son's phone stopped working the screen was just black you could still hear the alerts but you couldn't use the phone because the screen didn't work. They sent me a new phone telling me that no problem it should be covered and just to mail back the phone that didn't work when I got the new. Two weeks later I noticed a $150 additional charge on my bill so I call to talk to a representative and I'm told because there was a crack in my phone. I tried to explain to them that there was no crack in the phone when I sent it and it probably happened during the shipment and then continue to tell me that because there was no damage to the Box that the phone must have been crashed when I mailed it back. So basically I'm being called liar and I'm very upset because now I have to buy another phone when I'm still paying on the other one after 8 days of service. I will never deal with T-Mobile again