It's too bad because their website and communication service are reliable. When I sent them a message about my undelivered package, they answered all my questions and tried to help me as best they could. But I think they might have chosen an unreliable international shipper because Post Canada had confirmed with me that the package had never entered the country. I was able to trace the package to a third party shipper but then it seems to have disappeared. It's too bad because they have quality products(expensive as well!), but I would not risk loosing my money again.