Erica P.

My husband picked out a 1920's style 3 piece suit for a costume party from this site, and since I was on vacation at the time I didn't do my research thoroughly, so I went ahead and ordered it and a couple other vintage-inspired pieces, as well as one dress for myself. None of the items came before the party, and shipping took anywhere from 2 weeks to never for a hat I wanted. When it arrived a month later the suit was basically made for a child, probably using Asian sizing since it was obviously made in China (with Chinese tags and shipping info on it). The jacket was very tight on me and I wear a size 2 women's, so it was definitely not going to fit my husband's size Large shoulders, or anywhere else for that matter. The hassle of returning this suit is unlike any shopping experience I've ever had, and I love to shop! Communication with TBDress customer service is awful because the rep very obviously does not actually speak English, so is probably using a translation app. They're not always real English words and the syntax made no sense, though I could usually get the idea. Unfortunately that didn't work the other way, and each question I'd ask got a generic reply or a reply about something else entirely. For example in our convo about the suit, she kept addressing the hat that still hadn't arrived, probably because she assumed that's what I would be writing to complain about. When I was finally able to get return instructions for the suit, I was told the refund would be minus a $10 shipping fee, AND that I should go to USPS and pay for the return myself. Well, why is there a shipping fee if I'm shipping it on my own dime? What I finally understood is that if you return something, they retroactively charge you the original shipping cost, even though I'd ordered during a "Free shipping if you spend..." deal. That's the most absurd way to do a return I've ever heard of, and I told them so, but they said they had to pay it so now I was responsible. This ordeal went on for a month - after the month it took to receive the suit - but they did refund my money on the card eventually, minus the random fees and the $15 I had to pay to send the dress back to California. Thank God I didn't have to return it to China!

The dress I got for myself was extremely cheaply made but it is a fun pattern I would only wear for a theme party or something like that, so I decided it wasn't worth the hassle of returning that for the $33 I paid, and the gloves were actually decent for the low price of $8. The hat never showed up, so they sent me a coupon to apologize, for 10% off my next order. HAHAHA like that's going to happen! And then when I complained they said pick something else for the same price... um no I don't want anymore of your crappy clothing. I did get the money refunded for the hat eventually, when I said I'm not in a rush but if you can't even give any estimate of when it will be shipped I don't want it.

I waited til the return came through to try and write a review to help other potential customers and as far as I can tell I'm not able to review any of the products, even the ones I kept. Yet there are plenty of 5 star reviews for the items on their site, which makes me think those are all fake and this whole site is a shady operation meant to scam people. I would advise anyone looking at buying something here to forget it and look somewhere else.