I ordered 6 pairs of contact lenses. All but one of them were defective. I saw that the color on one eye was a different shade then the other. So I messaged them and they told me they will ship another one but after months of not receiving anything, I followed up with them and they said they're out of stock so I chose a different color, one that I already had purchased before since I liked the color. I had recently moved so I had updated my address and sure enough received my last purchase at my new address. However, for some reason, they sent the replacement to my old address and when I informed then of this, they told me to go look for it by asking the residents of my former neighbors to help me find my package. They also suggested that I contact Usps and my previous manager, etc. because they can't send me another pair. They also informed me that they'll help provide more suggestions on how and where to look for my package. I've ordered several times from them and was generally happy with the results. I was planning to order another 6-10 pairs yet by the way they handled this situation by cheapening out with one pair, that they initially $#*!ed up on, lost my business. And the fact they told me to go look for it asking neighbors and such was just plain ridiculous. That left a bad taste in my mouth and so i will take my business elsewhere. There are plenty of contact lens companies such as this one so it's not anything special in particular. Plus I don't think they're completely safe because I got my first pink eye infection after using their contact lenses.