We called Sears directly, the old fashioned way, to order something. Without knowing, we were routed to a "Marketplace" seller who handled that item. When the item arrived at our home and didn't work out, we promptly called to return. There were so many hoops to jump through, unanswered calls, and more than $50 lost in the transaction. Do not order from Sears online unless you are sure it is from Sears - even if you call Sears directly. This all seems very unethical.