Erica H.

Level 1 Contributor

Erica's Profile

Reviews 3
First Reviews
0
Votes 6
Thank Yous 0
Fans 0
Profile Views

469

Contributor Level

Total Points

246

Mr. Rebates

Cash Back

“Missing rebate, don't use it, poor system.”

8/16/18

I placed three orders on Plant Therapy through Mr. Rebates since May 2018. The rebates are missing. They said it is my computer problem. But I got rebate from Amazon and iherb during the same time. I only used same computer. It is not my computer problem. They insist it was my computer problem. And their customers system is poor. You can' t enter invoice number over three months or less tree months. I emailed them couple times they just relied bureaucracy answer.

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20.7K Views

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Abby P. – Mr. Rebates Rep Over a year old

Hello Erica,

We're so sorry that this interaction was so frustrating for you. It looks like customer support was able to resolve your claims, so we hope that has helped end what we're sorry to hear was a disappointing experience.

We understand that your orders with other stores are reporting automatically. However, stores' systems vary. Trying a different computer or browser has helped other customers experiencing issues with just one or two specific stores, which is why we suggested you do that for your next couple of Plant Therapy orders.

Due to stores' policies, we do have to allow up to 30 days before we can open claims with stores, and stores do not accept claims for orders over 90 days old. We apologize for the inconvenience this caused you.

EnvatoMarket

Website Design

“Worse customer support.”

11/5/19

I bought a Fastor theme from them to install my Shopify. It is very difficulty to reach help support. I request refund, it has been 21 hrs. No one responded.

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23.1K Views

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Musician's Friend

Instrument

“The violin bow with fungus and mold, the company made the return as a hassle. It cost me over $800.”

9/18/18

We bought a violin and a bow. Order number mf*******042 on Aug 23 2018. They didn't check the product before shipping. We received a disgusting bow with fungus and mold. Please see the photo. We spent over $800 but got a poor quality bow.
We already sent the photos regarding the bow showing 5 spots with mold and fungus when the violin arrived. But the company asked us to mail back the bow from Taiwan. And they didn't pay the international return freight cost. It is the poorest service we had encountered. We only want to return the money of bow and excuse.