• Updated review
They refunded the money, but they are sending me emails saying the 'lost money on me' and I must 'enjoy writing negative reviews' even though I've showed them UPS shows it delivered to the wrong city. They want me to remove my negative review now that they issued a refund. And, no comment on my 4 unanswered inquiries trying to resolve it. I wonder how many other people they've pressured to remove bad reviews? In my opinion, this company has a HUGE ISSUE with shipping, and responding to inquiries about missing things. If you DO get them to respond and refund, then it feels like a weird kind of bullying to remove the review. I do not like to leave negative reviews, and have only written positive reviews for good products and service until now. But I write this review as a service to potential customers. If I would have known these facts, I would have either not placed the order, or placed it knowing it was a huge gamble and could be a lot of work. Also I noted their rating on BBB is D+. From what I can tell, their product is good, IF you receive it. They just need to correct their HUGE shipping and customer service issue to continue to do business.
“Seems like fraud to me”
• Previous review
Having same infuriating issues as other negative reviewers. Company lied about shipping date, package 'went missing' and 4 messages unreturned. I'll be disputing the charge with my credit card and do my best to warn others about this company.