Erica E.

Every time I order from Staples, I get someone else's packing slip. Every time that I call Staples and request a packing slip to be sent, they always say they are going to do it and they never do. When I call them back and speak to someone else, I am always told by that next person that there are no notes on my account, and no attempt was made to send me packing slips. This may seem like a petty thing except for the fact that I am managing a business and do not have the time to sit on the phone and beg for packing slips, especially when our business needs packing slips in order to reconcile financial records. Staples used to be my go-to office supplies store, but I will be taking my business elsewhere in the future. Not knowing what to do is one thing, but intentionally lying to a customer just to get off the phone quicker is not acceptable and if any of those people worked for me, they wouldn't work for me for long. This is NOT the way that you win over customers!