erica d.

I would like to share the terrible experience I've had with this company. I have unfortunately been a member since 2015, and this year was the first opportunity I had to try to use my package. I was very disappointed to find that there were zero properties in the state we are planning to vacation to. The closest states (Vermont and Maine) had one available property and some 2 room run-down looking cabins, respectively. I realize it was a mistake of youth and naivety to originally sign on for this contract, but I had hoped to eventually get to actually use the package. Honestly, I just want to cancel the contract as I feel their promises of 4-5 star luxury condos is a gross misrepresenation of what they actually offer. When trying to cancel over the phone, I was sent from Sundance to Travel Advantage Network to Tri State Financial back to the original line and was told I could not be helped with cancellation until my loan was paid in full. How is that helpful? I thought maybe I could reason with them and asked to keep the weeks I had already paid for and just stop future payments for a product I won't end up using and just cut my losses, but I was told that wasn't possible. She did offer to decrease my interest rate, but unfortunately that has nothing to with my initial complaint. If the best I can do now is share my negative experience and warn people against using this company, or if I have to lose money speaking with a lawyer about consumer rights and misrepresentations in contracts, so be it.