Erica D.

I order from Nordstrom Rack all the time. Their orders ship within 3 days always. I tried HAUTELOOK, even though shipping takes up to 3 weeks. It was a great deal after all. I called after 3 weeks and was told one item was just marked shipped and the other would take another week. I received the first Love Token item and really love the quality of it. I'm disappointed to find out after my next follow up that the second half of the order will never come. They didn't have enough to fill the orders. Instead of notifying me and returning my money quickly, they did nothing. No notification email or phone call. I had to follow up. I'm not sure I would order from HauteLook again. If I do, I won't hold my breath waiting for the delivery. If it's a good deal and I'm not counting on needing the item perhaps. I hope they get it together. They need someone who will crack the whip and run a tight ship... otherwise it's gonna sink.