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7 Reviews by Erfana

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Amazon

Amazon

2/20/15

Whatever u want its on amazon!!
But contacting the customer support is a bit problematic , the information is hidden in some complex path on their site.
Also for many products the tracking information is not available on their page with the order information. After roaming here and there and going through some unknown paths had to find out the tracking information. It should be upfront available.

Beauty.com

Beauty.com

2/20/15

once they sent me a wrong product costs 40 usd , when i informed them they just gave me 40 usd shop credit and i didnt have to return the wrong product back.
whenever I write abt any concern they reply very fast.
once my discount coupon was not working , contacting the customer support they gave me the same amount as store credit !!
really pleased with their support system and range of products.

Victoria's Secret

Victoria's Secret

2/20/15

the website is very friendly and the customer supports are soooo helpful.
once they sent me a wrong cosmetics bag , just after informing them they sent me a new one and didnt even ask me to return the wrong one. I was soo surprised.

Drugstoreimage coming soon

Drugstore

2/20/15

excellent service .
once they sent me a wrong item , just after informing them they returned me my money back

Macy's

Macy's

2/20/15

my parcels got missing twice !!

Nordstrom

Nordstrom

2/20/15

best customer support
best service
best product

BoxHop

BoxHop

2/20/15

Hi,
This is an updated post to share my experience with Boxhop after using their service 6 times .I use Boxhop to ship around 20lb(volumetric) items together . At first when I started working with them their rate and service was ok. But as time passes they started charging me a lot more than expected by overweighing my items .
Last time my volumetric weight was 22 lb but they showed that my actual weight is 44 lb which is higher than volumetric weight and charged me 258usd for 44lb .But according to my experience it's not possible unless I ship heavyweight small stones , as the volumetric weight is just half of the actual weight. Generally volumetric weight is higher than actual weight.
They took 17 days(on the site they claim 24 to 48 hours !! In my case I started calling them every day after 10th day is passed and at the end they could make it on 17th day) to do a shipment after I place the order and they used some lousy DHL plan to reduce their cost which took 10 days to reach me + 5 days for customs clearance(which is not their responsibility I know) so it took me 32 days to get my products after I placed order !!
In many of my shipments a large number of products were lost , some products were broken and few times the liquid bottle was broken hence ruining many other products.
The website provides worst user experience . If for any reason the credit card transaction fails , there is no way to retry , you have to call them(it's a rare case they will receive the phone after u try 10 times ) then they will do the transaction and being in different time zones, another day is wasted!
They restrict almost all the items I guess !! I can understand they can't ship perfume that's fine , but eyelash , makeup brush , small perfume sample ,moisturizer , cream etc are also restricted .You will only find it when u buy the item and it reach them then they will mention it's restricted and u have no other way except discarding it. Because returning the item will be charged 20usd+ return by them. According to them the items like moisturizer/cream which contains slightest amount of witch hazel/ alcohol are prohibited by DHL , though I have shipped the same items by DHL through other forwarding services. You can ask them beforehand if the item is allowed , but they will take so long to reply that ull lose interest to buy the item :p
They are extremely slow in replying any message therefore have to make international phone calls more than 10 times a month and it takes around 20-30 mins each time to resolve the issues.
They don't allow you to declare value , therefore I started bringing items as gift , suddenly they started putting value for the items that I brought as gift .They removed the values they put only when I called them and had a long chat regarding it!! You have to put price for all the items even if it's free sample. I don't have any problem to admit that yes I would like to lower the value of the item that I buy , that's none of anyone's business(as long as I can resolve the customs issue in my country) and they should not have any problem as they will only pay me the declared value in case of insurance claim. Oh another point they have extra insurance charge on top of shipping cost depending on declared value.
So I have calculated the entire process and found out that though the price seems low at first it is almost same as any other shipping forwarding agency who charges higher.

Erfana Has Earned 6 Votes

Erfana S.'s review of Beauty.com earned a Very Helpful vote
Erfana S.'s review of BoxHop earned 5 Very Helpful votes

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2/2/16

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