Ephraim M.

It all seemed fine until I had to cancel Wednesday 07/01/20. I called at 3 PDT and a message said they open at 8 AM PDT, but not when they close. Next day I called at 9 PDT and there was no answer. I called at 2:30 PDT, Thursday and received no answer, just the same message. Decided to leave a message a little bit later. I received no call back and nobody has cancelled my trip as of Saturday. So it clearly seems that if you schedule and have to cancel, they will simply not answer the phone, which is the only way I have found to cancel. The only reason I did it was because it said I could cancel without penalty costs. Next step is the BBB, but that may not do anything. Since I am in the predicament I am in, I will either go and possibly get fired, or I will loose all my money. I would not ever use this site. It seems as if there is no issue, you are fine, but changes or cancellations are not possible, and best case scenario, not possible in a reasonable time frame.