Avoid this company at all costs, they seem to think they are above the law when it comes to the Consumer Act 2015. They sent a sofa that did not match a description (feel free to message me and I will show you photos to prove it). They charged my room mate £89.99 (Jamil actually owes him £109.99) to collect the wrong sofa when the company is liable for the charges, not the customer. The majority of their reviews on there Facebook page are fake, they are by his family and friends and himself, seriously, go else where.
You do not understand the Consumer Rights Act 2015, you are not above the law. The customer paid a deposit, also, the customer was too busy trying to contact you during delivery because your pathetic 'courier' company did nothing but complain because YOU failed to tell them the customer paid the extra money for the sofas to be delivered up stairs. You legally owe the customer £109.99, get it sorted. As I said, if any potential customer wants to see comparison photos then please direct message me, you will be shocked.
Its not even a real courier company, its just your friends/family hiring out vans for the day to deliver etc.