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After ordering a laptop during the 11.11 sale of 2018 it was dispatched using European direct mail. After not getting a tracking update for 1 month i contacted customer service. After a long procedure of standard emails, they claimed the item was send back to them due to shipping label defects. They re-shipped the item, with European Direct Mail, after i explictly asked them to use EU priority direct.
To this date the package has not arrived, it has been 5 months, I have had to start a claim on paypal, but i am left with no laptop, money tied up for 5 months and little to no customer service.
All other orders i have placed with BG went fine, so I am really puzzled why this high value item was never delivered. Now the item price has gone up significantly since the 11.11 deal and i am left with nothing but a whole lot of wasted time.
Never ship with European direct mail! You will not receive anything.
Enzo H.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Enzo h,
Thanks for your order and we are sorry for the inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team