enzo A.

I booked a car to be picked up in Rome Italy last april, I paid in full with american express. I downloaded the voucher they sent to me via email and on the voucher it clearly says when I pick up the car to bring the following a credit card, visa, master card or american express. When I got to the counter in Rome Gold car rental advised me that they need to put a hold on my credit card which the hold would be removed once I returned the car of 200 euros, I had no problem with that and gave them my american express. The goldcar company informed me that they do not accept american express therefore they could not give me the car that I had paid in full with economy booking. I moved over to the next desk and rented a car from another company for double of what I had already paid economy booking. At that time i figured i will deal with it on my return to the US. Once here they would not give me a refund because they said I never showed up. I provided american express with the copy of the voucher they sent to me, and a copy of another rental agreement for the new car dated and time stamped the day and hour I was to pick up the car in Rome, American express after investigating send me a reply and a copy of the voucher sent to them by economy booking, the copy sent to american express is exactly the same as my voucher except that it omits american express as one of the card i must produce to the counter in Rome. They altered the voucher to their favor, I have tried time and time again and the answers are the same. It finally got to the hands of the florida attorney general, it seems I am not the only one. STAY AWAY FROM ECONOMY BOOKING,