Deliver tickets to wrong address, which they wrongfully gave to Aramex. Now the tickets got lost in the post. I did not request a refund- they did it themselves. They guarantee tickets but do not deliver. It is their fault or the fault of their 'world class's courier service(their words) and now it is my problem. 'We will refund you '- it is their solution. I want my tickets. They do not even deserve the 1 star.