Emz C.

I have bought a pair of shoes from them once but i didn't realise that after buying, you will be automatically sign up for monthly shopping fee of £35 so they will take that money out your bank account even if you don't buy anything, unless you skip the month. Then i decided to cancel! But that did not happen at all and i still have to keep skipping each month so they wont take the money from my bank. The reason why my account wasnt cancel because the person who i spoke to on the phone was forcing me to keep my account with them and kept telling me to keep it for 3 months and see first even after telling him 100 times to please just cancel it. The guy just did not cancel at all. Very unhelpful and unprofessional! Worse i have ever dealt with and worse shopping site ever! Its a complete SCAM! I have a friend who did manage to cancel her account after trying to contact them couple of times. Cancelling it is so difficult even after her account was cancelled, they decided to still keep taking money from her bank so they basically did not do anything! They don't care so please AVOID shopping on this website!