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1 Review by Ems

RentalCars.com

RentalCars.com

2/25/16

I booked a car through the website for my boss to pick up in Melbourne from the Thrifty car rental desk at the airport. First of all, the website charged $79 for full protection, not mentioning that the same full protection option could be purchased at the rental desk for $30! Once there, my boss calls to say the website had never emailed him the confirmation - thankfully I had kept the booking tab on my browser open so I was able to give him the reference (and I read on that page that a confirmation email would be sent to the given address, bu t it never was!). My boss then tells me that the full protection from Thrifty is much cheaper and asks me to call rentalcars.com to cancel the $79 protection purchase. I call and I'm kept on hold for so long that he was forced to leave - the Thrifty desk says that he can get the protection from them and ask for a refund from the website after, as long as he has the receipt from Thrifty saying detailing his purchase.
Today I try to get in touch with Rentalcars.com, using the after sales phone option - I was on hold for OVER AN HOUR! I finally give up and call the sales phone option (because of course they'll pick that one up) - and I got some mouthy kid telling me there's nothing they can do about the full protection purchase because as far as they are concerned, it's been used. He proceeds to tell me I should have called on the day at the time this was happening to get it cancelled and it doesn't seem to matter that I had tried that but was on hold for so long that my boss could no longer wait!
Horrible service, overpriced and just plain unreliable! I'll never be using their services again and recommend no one else does either!

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