EMMA W.

Absolutely dreadful customer service. As far as the staff are concerned, in all areas, Customer Service Glasgow, the store in Altrincham Cheshire and Head Office, feel that they are right and never the customer.
As the Altrincham store was empty of customers this week, perhaps the staff would prefer to be signing on when it shuts down instead of dealing with customer issue.
On calling the call centre, despite the individual that I spoke to asking me no less than 6 times which store I had been to, he still managed to put Chichester instead of Altrincham - not even remotely similar and a complete waste of a call. He definitley should not be emplyed in customer care.
Will not shop at HOF again as I do not need the stress and lack of care.