Emma R.

Shopping with SHEIN is absolutely misleading because they did NOT provide a disclaimer that my items would arrive in 14 days. I paid for EXPRESS shipping because I have a birthday event on October 28th. I am so disappointed because that is where I purchase all my decorations for my party. I am so upset that I will not be able to create a beautiful birthday celebration. I spent so much money and paid additional cost for shipping. If it arrives on November 5th, I rather just ship it back and demand a refund because this is UNACCEPTABLE. Poor customer service and unethical marketing. They should provide a disclaimer on the express shipping option. I am angry that they failed to share that information. I demand a refund IMMEDIATELY. If not for my items, at LEAST for the express shipping cost!

Just got off the phone with a store manager on David's Bridal. I decided to drop out of a wedding last minute because I will be flying internationally. I am sitting on a final sale bridesmaid dress that I do not need.

In 2019, customer service in other apparel companies have been elevated to accommodate the needs and satisfaction of the customer. I would assume that David's Bridal would be no different. If something is not satisfactory, a means to accommodate the customer should be of first priority. For example, giving a customer store credit. If the person no longer has need for the dress, at least permit them to have store credit online or in-store.

The operations in David's Bridal is antiquated and inefficient. The retail location and the Dot.Com store are not linked and are treated as separate entities. That is such an archaic approach to running a retail clothing brand.

NOT TO MENTION, David's Bridal (unless you get it altered) is not a customizable purchase. They act like they've sent the order for the garment to be specially made and sent to the dye house for a custom color. If it was a customization, unaltered design, then of course it should not be returned or exchanged. However, all their styles are sitting in a warehouse somewhere collecting dust, ready to be sold. It's not a big deal to enable in-store or online credit.

Onto my next point, David's Bridal is the mass market supplier of Bridal apparel, not some high end store. Most of their customers are likely to be on a budget. So when they are denied means for store credit, that David's Bridal knowing that they can take advantage of this consumer market and think they can get away from taking their money.

There is no fostering of customer relationships or honest store policies. It is antiquated, wasteful and does not follow sustainable, compliance standards. Do NOT hop at David's Bridal. Especially the location on W Pico Blvd in Los Angeles, CA.

Save your money for a store that has a more accommodating, relevant return policy and isn't still stuck in the 90s in the worst way.