Emma Q.

Seems like others have had the same experience as me! I ordered six items online and sent back four for being poor quality or looking nothing like they did on the website. They processed three of the garments but tell me they can't find the fourth and so won't honor my refund. So now I am out of pocket for a pair of terrible-quality jeans that I don't even have to use a a cleaning cloth! On top of that, their online customer service is rude and unhelpful. I've shopped at their stores for years but this was my first time using Zara.com. I definitely won't be using their online site again and probably won't bother going into a store either. Spend your money on better quality goods, elsewhere!