Emmanuel T.

I ordered a bed base from beds.co.uk because of the price and the fact that i needed a bed base within 48 hours. I had to call the company 3 times for various questions and i had to wait on the phone over 26 minutes every time. The bed arrived damaged and had also parts missing so i could not secure the bar and the legs that support the mattress in the centre of the frame. Also, the pre-drilled holes are not correctly placed so most of the screws could not fit. I had to do some DIY with tools and parts from my own tool box to make the frame hold together. The boxes were not damaged when they arrived but they were not in great condition, so my only guess is that they delivered to me a returned/unwanted bed from another customer who had returned it. I cannot be spending more time dealing with that company, but i have learn my lesson. The prices are to good to be true.The delivery occurred when they said it would but the two guys who delivered never even came to ring the door bell, i live in a basement flat and i saw someone walking on the pavement few times in row, so i decided to check it out and it was the the guys delivering my bed. They were simply going to leave. The delivery van was so dirty you could hardly see their plate number AND I HAD TO JUMP IN THE VAN to get my boxes out of it. THEY DID NOT HELP. Only they came to check i had the correct boxes before i had to sign the delivery note. AVOID - AVOID - AVOID