Emma M.’s Reviews of LightInTheBox & more

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Wholesale Clothing

“Terrible company and service, poor quality items”

3/31/17

Don't order from this company. They are a shambles. They sent me the wrong item. I explained I needed the right item for a certain date for a fancy dress partyand they told me they would get it to me. Of course they didn't so I had to order from elsewhere at express delivery at more cost. They wouldn't let me return the item free of charge so I have had to pay postage to Poland and still haven't got a refund. The response to complaints is rubblish. Do yourself a favour and avoid. The products are cheap and nasty anyway

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LightInTheBox F. – LightInTheBox Rep Over a year old

We're informed by our Financial Dept. that you already asked a chargeback of your payment. We're sorry to tell you that we're unable to process any refund to you now since your Credit Card Company is reviewing this dispute. Please kindly note that though how much we want to help you to provide you a refund, the Credit Card Company will not allow us to do that.

In this situation, please wait for the result of this reviewing, if your Credit Card Company decides you win this dispute, you’ll receive the refund. So please be kindly waiting for the result. We’re really sorry that we’re unable to help you now. Please contact your Credit Card Company if you have further question.

Your kindly understanding and cooperation are highly appreciated.