Emma M.

A few months ago I bought a (what I thought at the time) quality sapphire necklace. Less than a month later and after only a few wears, the sapphire popped out. I emailed QP requesting a return. * assured me he would look into processing a refund once I sent it back to them, so I sent it along with the form clearly stipulating that I wanted a refund. I heard nothing back, so after 3 weeks I requested an update on the situation. * explained that the necklace was being repaired as this was supposedly what it said on the form. Luckily I had filled out the pdf form electronically before printing it and posting it, so I double checked. Once again, it clearly stipulated on the form that I wanted a *refund*. I sent the electronic form to prove that I had requested a refund. * assured me I would receive a refund shortly. 11 days later I had not received a refund but instead received 2 emails from FedEx advising me that I would be getting a delivery from QP to an address I no longer lived at! I had to make an international call to FedEx to tell them to return the package to the sender as there had been a mistake. At this point I tried calling QP several times and they did not once answer their phones. I emailed them instead. That was 5 days ago now and I have finally received a refund - except it is $30 less than what I paid (not to mention the added expenses of tracked postage and an international call). I am not chasing QP any further as I am beyond fed up with this whole fiasco. Save your money, time and sanity and get your jewellery somewhere else.

*Personal information redacted by admin