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Emma M.

Contributor Level

Total Points
81

1 Review by Emma

  • ASOS

10/1/19

Received a package, I was asked to pay $170 on delivery for customs. Not a problem if I was informed prior of "other possible charges" when I was purchasing. All they had was a mare policy sorry.
After numerous exchanges they sent this as a reply
" I am sorry you didn't realise buying items from the UK may incur customs or taxes to Canada. We we our utmost to advise on how to order for all our global customers.
I understand you didn't look into this before purchase and the process didn't flag up any reason for you to check our FAQ's - which do advise about extra charges that may occur. In my experience, very few websites do direct you to a 'customs' link while going through checkout.
I appreciate the info which is freely available, is too late now and I am sure you didn't blindly order from a website before checking out some credentials, it is a pity customs charges didn't cross your mind at he time.
I would hope you will fill out the survey and put these concerns into your reply. We value all feed back as it helps to improve our service".

Wow! How nice!
An extremely disappointed customer.

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