I brought 2 24 inch which I had to save money for a while to buy them i was so excited as I wouldn't have to wear my hat to cover a few bold patches 3 days I had them in as they got damp and the smell on them was disgusting smelt like rotton eggs i followed the care instructions as it says on the site left them dry couldn't put hair brush through them it looked like a bird's nest 3 days and all that money for nothing so upset and dissapointed the smell is very strong not nice stay away to avoid disappointment wouldn't like to see anyone else upset and I e-mailed them and they haven't even replied how rude i am so upset guess I'll start saving again so I can get some extensions that last longer than 3 days
Dear Emma
I am sorry to read your complaint. Our hair extensions are regularly used by qualified hair dressers and we regularly receive very good feedback from them.
When applying extensions permanently there are few things to avoid like swimming or applying any alcohol based products as this will cause dryness and tangling of hair. Detailed information is available on our hair care page.
Kindly reply to our private message and we will be happy to resolve the complaint ASAP.
Moosa Kazmi
Customer Service Manager