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I placed my order on November 27th and part of the order has shipped to me and arrived. There was a large extra cost charged for duty, tax, and processing charges that was not stated upon ordering the items ($40!). Also, the other part of my order has not been processed or shipped yet and it has been 2 and a half weeks with no confirmation of when they are being sent out. Also, who knows how much that shipping will cost. I chose the 8-10 business days shipping option to ensure quick delivery, the site says that it takes a max of 7 days to process the items. I have contacted the Facebook Messenger multiple times with no response and the customer service phone line will not connect my call. I am not impressed or satisfied with my first experience using Zaful.
I don't recommend this site to anyone since they are so hard to get ahold of and they don't advertise the cost of shipping. Very dissatisfied.
* ZAFUL attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Emma J.'s review of ZAFUL earned 7 Very Helpful votes
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I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items...
Dear Emma,
We're very sorry for your concerns and the issues you have raised.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.
Please note that the tax and customs fee is charged by your local customs office and it depends on your local customs policy.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complaint from sitejabber".
Best Regards
Zaful Customer Service