Member since January 2017
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I have never received such poor customer service in my whole life. After enquiring as to when my order would be arriving, as it had been over the 5-7 working days, I was told by the customer service assistant that I was being "pedantic" and passed onto the manager who proceeded to shout abuse as I tried to further enquire the whereabouts of my order. The manager then proceeded to tell me that he was cancelling my order, although I told him I did not want him to do this. As I tried to explain my situation he continued to interrupt and shout at me and basically told me that he was cancelling my order against my wishes. I hung up the phone feeling shaken as a result of the abuse and aggression of the conversation. The level of professionalism of this company is, to be quite frank a joke. I would strongly advise customer not to order from this website. After working in retail customer service for many years I am truly shocked at the way I have been treated. The products also appear to be fake.
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