Emma H.

Happy with the stick I received and the website was easy to use. However, if you ever need to communicate with them about anything then that's when problems start. I'm assuming that the owner of the company is in charge of the customer service email account, the emails I received were never signed. He is immediately argumentative and rude. Its as if he thinks you should be grateful for spending hundreds of pounds at his company. I didn't want anything, not a refund or an exchange. I wanted to let him know of a few issues I had with the courier. In the end I contacted the courier directly and dealt with an incredibly polite and helpful man at customer services. I can only imagine how bad it would be to actually have a serious problem with HFS that needed sorting out. If the owner of HFS is the person dealing with customer services issues then I would suggest he go on a course and learn some people skills or better yet employ someone else to do it.