Bought an item delivery attempted late (after we had gone on holidays) even thought we paid express shipment. Then spend 2 weeks trying to get courier contact details to arrange alternative delivery. Finally got onto courier company and arranged for delivery. Delivery did not happen, and on querying why find out sender had requested parcel be "destroyed" so now asking for someone to contact us for a full refund. Doubt it will ever happen. Don't buy from this website every!