Emma F.

Well I can honestly say that I have never ever received such poor customer service or paid for such a poor quality product. The below is the actual sequence of events fact.
1. I ordered a new double bed to be delivered the day I moved into a new house. The bed was due to be delivered by 2pm
2. At 12 oclock I called the company just to check
3. I was told sorry the bed was not put onto the lorry what?
4. The phone then went dead. I sat waiting for them to call back. They didnt. I called back and was told the same story. Delivery was rearranged for 2 days later. 2 days of sleeping on the floor
5. I rearranged a work meeting and took a days holiday to take delivery of the bed
6. On the morning of the supposed delivery I checked my emails to only discover an email informing that the bed would not be delivered for another 2 days.
7. I called the company obviously not happy and requesting some compensation
8. The compensation was £15 and agreement that the delivery people would bring the bed up the stairs?!?
9. Day of delivery. I receive a phone call from the driver asking if there is someone at my home to lift the bed?!?
10. The bed eventually arrives. Well most of it
A. The bed requires 8 castors. It came with 4
B. The headboard requires 4 screws to fix it with the bed. It came with 2
C. The bed comes in 2 parts and requires 2 bolts to keep it together. It came with 1
This is one of the most stressful retail experiences I have gone through. I cannot believe this company is still operating. STAY AWAY