Emma F.

I placed an ordered on 12th Oct (delivery was to be around 15th oct) then after weeks of them fobbing me off saying it was on its way from the manufacturer, I cancelled my order on 5th Nov and asked for refund as I wasn't willing to wait any longer. I was advised it was passed to the finance team to process and they will email when done. 6 days later no email, so I logged on my account to send a message to chase up the refund and I had a notice telling me to contact card issuer to claim money back! No phone call, no email. Had I not looked who knows when i would have known about this. My credit card company were great but I dont see why they couldnt issue a refund themselves. So strange. Total sham of a company! I wont be buying from them ever again, first and last time. Hassle from start to finish.