Thumbnail of user emmad59

Emma D.

Contributor Level

Total Points
80

1 Review by Emma

  • Beds.co.uk

10/18/17

If I could give this company NO STARS at all theyd get that! DO NOT BUY ANYTHING FROM THEM!

I oderded a bed, the Maureen brand. The day it was delivered I received the Aiden bed. I rang the delivery company as I thought theyd simply just brought in the wrong bed but my name was on the label so they told me to ring the office of beds.co.uk which I did. Itcrang and rang so I choose the chat option online instead. They told me they dont deal with it so to keep ringing. I spoke to an advisor who told me Id have to wait for an available slot! As the bed was the same price I agreed to keep it as I was without a bed and would have nowhere to sleep.

We assembled the bed and everything was there expect for the bronze bars and bronze fittings. Another phone call and long waits! I gave up! The bed looked fine without them for now so decided Id ring at a quieter time. The bars and bronze things were cosmetic, in other words to make the headboard look pretty and nothing to do with the structure. I called back anyway and they said anything missing can be posted out. Ok!

The first night my partner was working away so I slept in the bed alone. I am 5ft 1 and weight 8.6 stone. So Im what youd call petite! I was woken during the night by a bang, 5 if the slats on the opposite side of where I sleep were on the floor! Just fallen out. Next day rang and yet again long wait. This time I was told theyd deliver slats. I explained I had put them back in and they had fallen out so could I just exchange the bed as it was clearly faulty. I was told to provide photographic evidence of the fault.

Got home, took photos, partner home from business trip. We go to bed and wake up in night as the bed was collapsing. It literally cane apart beneath is. The internal legs buckled, the slats fell over and we were on the floor. My partner who suffers with his back was in pain from the impact and the shock of moving so fast as we didnt know what was happening at first.

I telephoned again the next morning, this time I told them I dont want an exchange, I want a refund! I was told to send photos again. I emailed the photos stating my request for a refund. James replied asking if I had original packaging. I explained I didnt but would ensure it would be packed to a high standard. He replied stating no original package, no refund. I then get an email off Julie who has examined my photos and stated that the bed collapsed because I have wooden floor and I should have used slip mats as the fraction made it collapse! Utterly ridiculous but ironic as I had slip mats on there so I sent a picture of a close up of the feet to clearly show the slip pads! I also sent Julie details of her works terms and conditions on refunds

3. Returns and Exchanges

3.1 You have a 14 day money back no-quibble return from the day you receive the goods. However some provisions apply

3. 1. 1 The goods must be in their original packaging or suitable packaging (suitable packaging includes all parts of the item packaged)

3. 1. 2 Any item that is already assembled cannot be returned unless the item is defective or incorrect, items must be returned unused.

3.2 Defective or incorrect item - if the item is defective or incorrect we will need to verify this, please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images.

As you can see you dont need the original packaging! No quibble! Yeah right! Several emails later, loads of photos and no response yesterday I telephoned again today and was told Julie is off but will ring me tomorrow! She also told me if a refund is agreed if that I wont get it until they receive the bed! So that means nothing to sleep on and a few days for the money to clear if I get a refund. In the meantime we have no bed to sleep in, no money to buy a new one as beds.co.uk have my money!

I have contacted PayPal to raise a case and trading standards. I will also post this review on every review site and social media I can find! The reviews on other sites are very poor! Check them all out before you end up in my position!

Dont take my word on it about the state on the bed and what happened, please feel free to email me and Ill be happy to send you the photos too. *******@icloud.com

Just in case the email doesnt show above as sometimes they dont its emma 75 d@ iCloud. Com

I now await Julies call tomorrow! THEY ARE going against consumer rights, breaking the law on refunds. My bed was assembled for 2 days! This should never happen! I received it less than a week ago! No quibble?!

DO NOT USE THIS COMPANY

Thumbnail of user terrib46
Julie.P Beds.co.uk R. – Beds.co.uk Rep

Hi there Emma, Thank You for your review, As the the product is assembled on wooden flooring with scratch protector pads at the bottom this will cause the bed to move and snap, This has voided the warranty of the product but on this occasion we are more than willing to collect the product from you on Saturday as advised in exchange for a full refund as a gesture of good will.

Kind Regards.

Julie.

Beds.co.uk

Emma hasn’t received any votes.

Emma hasn’t received any thanks yous.

Emma doesn’t have any fans yet.

Emma isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jenniferm5978
3/7/24

I bought a mattress off this site for it to be cheap crap and sleeping on springs kicking into my...

Thumbnail of user s.fraserhpra
3/5/24

They ask you to write a good review before you have received the item and then they will waver...