This people are with filled with deceit, You can complain to vitalretrieve, and report faucet to get back your money i was a victim too and they helped me get all my money. It is not an easy process so you'll need to exercise patience

Stay Clear, they are nothing but scammers. They might have changed their website but i hope nemesis catch up to Jessica and her team, They stole my money and closed by account. My saving grace was that I reported them to VITALRETRIEVE and they were able to get my money back.
Be careful with other recovery company out here because Over the past few months I met with different companies who promised that they will get my funds back but I turned out to be lies.

I lost about 620,000$ to this scam unregulated company. It was a tragic experience with this company, they blocked my account after i requested for a withdrawal. For months i called and messaged but no response, i was depressed for month thinking about how much i lost.
Luckily i ran into an old colleague at a book store who is an FBI agent, he recommended a company that helps in recovering and investigating lost funds.
Visit Vitalretrieve webpage if you are a victim